SASHROYE TERMS & CONDITIONS

Effective Date: 01/10/2026

Welcome to Sashroye (সাশ্রয়ী).

These Terms & Conditions govern your access to and use of the Sashroye website, marketplace, services, and related features.

By accessing, registering with, or using Sashroye, you agree to comply with these Terms & Conditions, applicable policies, and relevant laws and regulations.

If you do not agree with these terms, please do not use Sashroye services.

1. About Sashroye

Sashroye is an online marketplace that provides a platform where sellers can list and offer products and customers can discover and purchase products.

Depending on the transaction, Sashroye may facilitate:

• Product listings

• Customer orders

• Seller services

• Payments

• Delivery coordination

• Returns and refunds

• Customer support

• Seller support

• Other marketplace services

Sashroye may operate as a marketplace platform connecting customers and sellers. Product availability, specifications, quality, authenticity, warranty, and seller-specific obligations may remain the responsibility of the respective seller, subject to applicable Sashroye policies.

2. Acceptance of Terms

By using Sashroye, you confirm that:

• You have read and understood these Terms & Conditions.

• You agree to comply with these terms.

• You agree to applicable Sashroye policies.

• You will provide accurate information when required.

• You will use Sashroye lawfully and responsibly.

If you are using Sashroye on behalf of a business or organization, you confirm that you are authorized to accept these terms on its behalf.

3. User Account

Certain Sashroye services may require users to create an account.

Users are responsible for:

• Providing accurate information.

• Keeping account information updated.

• Protecting account credentials.

• Maintaining the confidentiality of account information.

• Not allowing unauthorized persons to misuse their account.

Users must immediately notify Sashroye if they suspect unauthorized access or suspicious activity involving their account.

Sashroye may suspend, restrict, or terminate accounts where necessary due to security concerns, fraudulent activity, policy violations, or other legitimate reasons.

4. Seller Accounts

Users who register as sellers must comply with the applicable Sashroye Seller Policy.

Sellers are responsible for:

• Accurate business information

• Accurate product information

• Product pricing

• Stock availability

• Product quality

• Product authenticity

• Proper packaging

• Order fulfillment

• Applicable warranties

• Applicable returns and replacements

• Compliance with applicable laws

Sashroye may verify seller information and may approve, restrict, suspend, or reject seller accounts where necessary.

5. Product Listings

Sellers must ensure that product listings contain accurate and complete information.

Product listings may include:

• Product name

• Images

• Description

• Price

• Stock information

• Size

• Color

• Variants

• Specifications

• Warranty information

• Return or replacement information

Sellers must not publish misleading, fraudulent, inaccurate, copied, or deceptive product information.

Sashroye may remove or restrict listings that violate marketplace rules.

6. Product Availability

Product availability may change at any time.

A product displayed on Sashroye may become unavailable due to:

• Stock limitations

• Seller-related issues

• Inventory errors

• Technical issues

• Pricing errors

• Operational circumstances

• Other legitimate reasons

Sashroye may cancel or modify an order when a product cannot be fulfilled.

7. Product Prices

Product prices displayed on Sashroye are provided by sellers unless otherwise stated.

Sellers are responsible for maintaining accurate pricing.

Sashroye may correct obvious pricing or listing errors and may cancel affected orders where necessary.

Additional charges such as delivery charges, applicable taxes, payment charges, or other applicable fees may apply depending on the order.

8. Orders

When a customer places an order, the order may be subject to confirmation and verification.

An order may not be considered finally accepted until it has been confirmed according to Sashroye's applicable process.

Sashroye or the seller may cancel an order due to:

• Product unavailability

• Incorrect product information

• Incorrect pricing

• Payment problems

• Seller-related issues

• Customer-related issues

• Fraud or suspected fraud

• Policy violations

• Delivery limitations

• Other legitimate operational reasons

9. Payments

Customers must provide accurate payment information when completing an order.

Payment methods available on Sashroye may vary depending on location, product, seller, and applicable payment services.

Users must not use:

• Stolen payment information

• Unauthorized payment accounts

• Fraudulent payment methods

• False transaction information

Sashroye may delay, reject, or cancel transactions where suspicious or unauthorized activity is detected.

10. Delivery

Delivery may be performed by Sashroye, sellers, third-party courier services, or other delivery partners.

Delivery times may vary depending on:

• Delivery location

• Product availability

• Seller processing time

• Courier service

• Weather

• Holidays

• Operational conditions

• Other circumstances beyond reasonable control

Estimated delivery times are not necessarily guaranteed delivery dates unless specifically stated otherwise.

11. Returns, Refunds & Replacements

Returns, refunds, replacements, and cancellations are governed by the applicable Sashroye Return & Refund Policy.

Customers may be required to:

• Submit a return request within the applicable period.

• Provide order information.

• Provide photographs or videos where required.

• Return products according to Sashroye's instructions.

• Keep products and applicable packaging in appropriate condition.

Certain products may have specific or limited return conditions.

12. Marketplace Commission

Sashroye may charge sellers a marketplace commission for completed and delivered orders.

Unless a different rate is specifically agreed upon in writing, the standard Sashroye marketplace commission is 15%.

For example:

Product Sale Price: ৳1,000

Sashroye Marketplace Commission (15%): ৳150

Seller Amount Before Other Applicable Deductions: ৳850

Applicable taxes, payment charges, delivery charges, refunds, returns, disputes, or other deductions may affect the final seller settlement.

Seller commission and settlement matters are further governed by the applicable Sashroye Seller Policy.

13. Seller Settlement

Seller payments will be processed according to Sashroye's applicable settlement schedule.

The general settlement calculation may be:

Product Sale Value − Sashroye Commission − Applicable Deductions = Seller Settlement Amount

Sashroye may withhold or adjust amounts where necessary due to:

• Returns

• Refunds

• Cancellations

• Disputes

• Fraud

• Policy violations

• Other applicable adjustments

14. Prohibited Activities

Users must not use Sashroye to:

• Commit fraud

• Conduct illegal activities

• Sell prohibited products

• Sell counterfeit products

• Create fake orders

• Create fake reviews

• Manipulate ratings

• Provide false information

• Misuse customer information

• Attempt unauthorized access

• Circumvent marketplace systems

• Bypass applicable seller commissions

• Manipulate transactions

• Divert customers outside the platform for unauthorized transactions

• Violate intellectual property rights

• Abuse Sashroye employees, sellers, customers, or support representatives

Sashroye may take appropriate action against accounts involved in prohibited activities.

15. Intellectual Property

Sashroye's name, logo, website design, branding, content, graphics, software, and other materials may be protected by applicable intellectual property laws.

Users must not copy, reproduce, modify, distribute, sell, or commercially exploit Sashroye's intellectual property without appropriate authorization.

Sellers are responsible for ensuring that product images, descriptions, logos, trademarks, and other content uploaded by them do not infringe the rights of third parties.

16. User-Generated Content

Users may provide reviews, ratings, comments, photographs, or other content where such features are available.

Users must ensure that submitted content:

• Is truthful and relevant.

• Does not contain illegal material.

• Does not contain false or misleading information.

• Does not infringe third-party rights.

• Does not contain abusive or threatening material.

• Does not manipulate ratings or reviews.

Sashroye may remove content that violates applicable policies or laws.

17. Customer Reviews & Ratings

Reviews and ratings should reflect genuine customer experiences.

Users must not:

• Create fake reviews.

• Purchase or sell reviews.

• Manipulate ratings.

• Submit reviews for products they did not purchase where prohibited.

• Use reviews to promote unrelated businesses or services.

• Post misleading or fraudulent information.

Sashroye may remove fraudulent or policy-violating reviews.

18. Privacy & Personal Information

Sashroye may collect and process information necessary to operate its services.

Users should review the applicable Sashroye Privacy Policy for information regarding the collection, use, storage, and protection of personal information.

Users must not misuse personal information obtained through Sashroye.

19. Customer & Seller Communication

Customers and sellers must communicate professionally.

Users must not use Sashroye communication channels to:

• Harass others

• Threaten others

• Send fraudulent offers

• Distribute malicious content

• Promote unauthorized services

• Attempt to move transactions outside the platform in violation of Sashroye rules

20. Account Suspension & Termination

Sashroye may suspend, restrict, or terminate an account if a user:

• Violates these Terms & Conditions.

• Violates applicable Sashroye policies.

• Provides fraudulent information.

• Engages in fraudulent activity.

• Sells prohibited or counterfeit products.

• Repeatedly fails to fulfill obligations.

• Attempts to manipulate the marketplace.

• Attempts to bypass applicable fees or commissions.

• Misuses customer or seller information.

• Creates a security or operational risk.

Where appropriate, Sashroye may investigate the matter before taking action.

21. Disclaimer

Sashroye aims to provide accurate and reliable marketplace services; however, information may occasionally contain errors, omissions, delays, or technical issues.

Sashroye does not guarantee that:

• The website will always be available without interruption.

• All product information will always be error-free.

• Every product will always remain available.

• Delivery will always occur within an estimated timeframe.

• Third-party services will operate without interruption.

Where appropriate, Sashroye may take reasonable steps to correct errors and resolve service issues.

22. Third-Party Services

Sashroye may use third-party services including:

• Payment providers

• Courier and delivery services

• Technology providers

• Hosting services

• Communication services

• Other service providers

Third-party services may be subject to their own terms and policies.

Sashroye is not responsible for matters exclusively controlled by independent third-party service providers, subject to applicable law.

23. Force Majeure

Sashroye will not be responsible for delays or service interruptions caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• Government restrictions

• Network or internet failures

• Power outages

• Strikes

• Civil disturbances

• War or similar events

• Major technical failures

• Courier disruptions

• Other circumstances beyond reasonable control

24. Policy Changes

Sashroye may modify, update, or replace these Terms & Conditions when necessary.

Any revised terms will become effective from the date specified by Sashroye.

Users are responsible for reviewing the latest version of the Terms & Conditions.

Continued use of Sashroye after the effective date of revised terms may constitute acceptance of the updated terms, subject to applicable law.

25. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.

Any dispute relating to the use of Sashroye services will be handled according to applicable law and the relevant dispute-resolution procedures.

26. Contact & Support

If you have questions regarding these Terms & Conditions or Sashroye services, please contact Sashroye through the official support channels.

When contacting support, please provide relevant information such as:

• Name

• Account information

• Order ID, if applicable

• Product information, if applicable

• Description of the issue

SASHROYE — Secure. Transparent. Reliable.

সাশ্রয়ী — নিরাপদ। স্বচ্ছ। নির্ভরযোগ্য।

Website: www.sashroye.com.bd